Refund & Return Policy
Last updated: August 7, 2026
30-day returns
Not the right fit? You have 30 days from the delivery date to request a return on any eligible item.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your order number
For hygiene and safety reasons, the following cannot be returned once opened: grooming products, dental care products, and any consumable items. Sale items marked "final sale" are also non-returnable.
How to start a return
- Contact us through our Contact page with your order number and reason for return.
- We'll reply within 24 hours with return instructions and the return address.
- Ship the item back. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
Please do not send items back without contacting us first — unauthorized returns may not be refunded.
Refunds
Once we receive and inspect your return, we'll notify you and issue your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable, except when the return is due to our error.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with photos. We'll send a free replacement or issue a full refund, including shipping — no need to return the item unless we ask.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your refund is confirmed.
Late or missing refunds
If you haven't received your refund after 10 business days, check with your bank or card issuer first — processing times vary. Still nothing? Contact us and we'll trace it.