FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-2 business days. Tracked delivery typically arrives within 7-14 business days. Shipping is free on orders over $50.

What is your return policy?

You have 30 days from delivery to return any unused item for a full refund. Contact us and we will guide you through it.

Are your products safe for pets?

Yes. We only select items made from pet-safe, hypoallergenic materials, and we review every product with safety in mind.

How can I track my order?

As soon as your order ships, you receive an email with a tracking link. You can follow your package every step of the way.

How do I reach support?

Through our contact page or by email — we answer within 24 hours, Monday to Friday.